Refund & Return Policy

Refund & Return Policy

Effective Date: [Insert Date]

At CofyBrew, we take pride in the quality of our coffee and customer experience. If something isn’t right, we’ll do our best to make it right.

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1. In-Store Purchases ☕️

Due to the perishable nature of food and beverages:

All in-store sales are final

We do not accept returns on consumed or partially consumed items

However, if your order is incorrect or unsatisfactory, please notify our staff immediately. We will gladly:

Remake your drink or item

Offer a replacement of equal value

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2. Online Orders (Pickup or Delivery)

If you place an order through www.CofyBrew.com:

Eligible Issues:

Incorrect order

Missing items

Damaged or spilled items during delivery

Quality concerns

Resolution Options:

Replacement of the item

Store credit

Refund (if applicable)

To request a resolution, please contact us within 24 hours of receiving your order.

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3. Packaged Products (Coffee Beans, Merchandise)

For non-perishable items such as packaged coffee beans or merchandise:

Returns are accepted if:

The item is unused and in original packaging

The request is made within 7 days of purchase

Non-returnable items:

Opened coffee bags

Used merchandise

Sale or clearance items

Customers are responsible for return shipping costs unless the item was defective or incorrect.

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4. Refund Processing

Approved refunds will be issued to the original payment method

Processing time may take 3–7 business days, depending on your bank or payment provider

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5. Order Cancellations

Orders may be canceled before preparation begins

Once preparation has started, cancellations may not be possible

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7. Contact Us

If you have any questions or need assistance with your order, please reach out:

CofyBrew

Email: [info@CofyBrew.com]

Website: www.CofyBrew.com